App Store Support

KeepTrack: Musical Journey support

KeepTrack: Musical Journey is a private music lesson and practice journal for lesson books, repertoire, Wishlist items, statuses, pages, notes, Practice Mode, private iCloud sync, and teacher-ready reports. If something is unclear or not working as expected, this page is the public support contact for the app.

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How to get help

For support, contact coding98jones@gmail.com.

To make troubleshooting faster, include your device model, iOS or iPadOS version, app version, and a short note about whether the issue happened in Library, Wishlist, Notes, Practice, Report, iCloud sync, Premium, or Archived.

  1. Explain the issue in one or two sentences.
  2. List the steps that led to it.
  3. Say whether the issue involves books, titles, Wishlist, notes, practice sessions, reports, sync, purchases, or archive actions.
  4. Mention whether copy, share, iCloud sync, or purchase actions were involved.

Common questions

Does KeepTrack: Musical Journey need an internet connection? Normal journal use is designed to work locally on the device. Private iCloud sync can use an internet connection when iCloud is available. Viewing this support site or sending a support email uses your browser or email provider connection.
What information appears in teacher reports? Teacher reports are generated from selected books, active titles, standalone titles, and optional Wishlist entries. The detailed report includes title status and page numbers when saved. Practice note bodies and teacher feedback are not added to reports.
Can I keep old material without deleting it? Yes. Books, titles, and notes can be archived and restored from the Archived tab.
Can I add notes manually? Yes. The current version supports written practice and lesson notes. The app does not require microphone or speech recognition permission for the current release.
Where are support, privacy, and membership settings? Open the Report tab and tap the Settings gear. From there you can email support, manage Apple subscriptions, open the support and privacy pages, view the Impressum, change appearance, or rate KeepTrack on the App Store.

Privacy

KeepTrack: Musical Journey is currently implemented without app-specific accounts, advertising, tracking, analytics SDKs, developer-operated journal storage, public CloudKit databases, or shared CloudKit databases. Private iCloud sync uses the learner's own iCloud account, and Premium purchases use StoreKit. The privacy details for the app are published here:

View the KeepTrack: Musical Journey Privacy Policy

Legal and website privacy notices are available here: Legal Notice / Impressum and Website Privacy Notice.