App Store Support

KeepTrack: Musical Journey support

KeepTrack: Musical Journey is a private music lesson and practice journal. Version 2.2.0 brings your repertoire and warm-ups into Library, focused sessions into Practice, notes and progress into Journal, and the metronome, Note Trainer and reports into Tools. If something is unclear or not working as expected, this page is the public support contact for the app.

How to get help

For support, contact coding98jones@gmail.com.

To make troubleshooting faster, include your device model, iOS or iPadOS version, app version, and a short note about whether the issue happened in Library, Practice, Journal, Tools, Settings, iCloud sync, Premium, or archived material. Please avoid sending private scores, recordings or journal content unless needed for your request.

  1. Explain the issue in one or two sentences.
  2. List the steps that led to it.
  3. Say whether the issue involves books, titles, Wishlist, notes, practice sessions, recordings, sheet music, the Note Reading Trainer, reports, sync, purchases, or archive actions.
  4. Mention whether copy, share, iCloud sync, or purchase actions were involved.

Common questions

Does KeepTrack: Musical Journey need an internet connection? Normal journal use is designed to work locally on the device. Private iCloud sync can use an internet connection when iCloud is available. Viewing this support site or sending a support email uses your browser or email provider connection.
What information appears in teacher reports? Teacher reports are generated from selected books, active titles, standalone titles, and optional Wishlist entries. The detailed report includes title status and page numbers when saved. Practice note bodies and teacher feedback are not added to reports.
Can I keep old material without deleting it? Yes. Archive supported books, pieces and notes to keep older material out of your active workspace. Use the archive controls for that material to restore it later.
Can I add notes manually? Yes. Add written practice and lesson notes and find them in Journal. Audio recording is a separate feature and requires microphone permission only when you start recording.
Can I record myself playing? Yes. Open a piece and start a recording. iOS asks for microphone access the first time. Keep takes with the piece, rename them, add notes, mark favorites and listen back with playback speed controls. Journal also brings your recordings together. In 2.2.0, recordings and their metadata can sync through your private iCloud account when available. An upload or download may need time before a take is playable on another device; check the status shown on its row.
Can I keep sheet music with a piece? Yes. Attach a PDF from Files or choose Scan Sheet Music to capture pages with the camera. Read scores in the built-in viewer, add pen or highlight marks, erase or undo marks, and export a marked copy. Scores can also be opened during practice. You can attach audio backing tracks to a piece and play them while practising; some advanced features require Premium.
What is the Note Reading Trainer? The Note Trainer in Tools provides sight-reading drills with timed rounds, selectable treble, bass and C clefs, and difficulty tiers. Drill Progress shows recent rounds and reading rate over time. Tools also contains the metronome and teacher reports.
Why is a recording missing on another device? Check that both devices use the same iCloud account and allow iCloud for KeepTrack. Check your connection, available iCloud storage and the recording's status. Keep the original device's copy until the upload completes. If sync is unavailable, valid local recordings remain usable. Dismissing a sync banner hides the message; it does not change your iCloud settings or fix a transfer. Contact support with the status text if it persists.
Can I save a practice setup or select a piece for each phase? Saved practice presets, Repeat last practice and per-phase piece selection are unavailable in 2.2.0. Guided practice remains available with Premium. You can review practice history, time spent on pieces and weekly goals in the app.
Where are support, privacy, and membership settings? Tap the Settings gear. From there you can email support, manage Apple subscriptions, restore purchases, change appearance or language, manage instrument profiles, open support and privacy pages, view the Impressum, or rate KeepTrack on the App Store.

Privacy

KeepTrack: Musical Journey is currently implemented without app-specific accounts, advertising, tracking, analytics SDKs, developer-operated journal storage, public CloudKit databases, or shared CloudKit databases. Private iCloud sync uses the learner's own iCloud account, and Premium purchases use StoreKit. The privacy details for the app are published here:

View the KeepTrack: Musical Journey Privacy Policy

Legal and website privacy notices are available here: Legal Notice / Impressum and Website Privacy Notice.